Refund and Return Policy
Refund and Return Policy:
Returns
Our policy lasts 30 days, meaning you can return the item within 30 days after you have received the items from your order.
If 30 days have gone by since you received your items, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
Returns
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- One-of-a-kind commissioned, original items (i.e. hand-painted silks, original commissioned paintings)
- Sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Contact us at support@magicalbodies.com if you want to make a return of product.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or has missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet,
- first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@magicalbodies.com.
Sale items (if applicable)
Only regular priced items may be refunded: unfortunately sale items cannot be returned or refunded.
Custom, one-of-a-kind orders:
One-of-a-kind, custom-sized and custom-made items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged.
If you need to exchange an item for the same item (in a different size), send us an email at support@magicalbodies.com and send your item to: Magical Bodies, PO Box 6, Montello WI 53949, United States.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please FIRST CONTACT US at support@magicalbodies.com. Then, mail your product to: Magical Bodies, PO Box 6, Montello WI 53949, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping your order to you will be deducted from your refund, unless the order was shipping with FREE shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.